Policy Overview
This Refund Policy explains when refunds are applicable for online payments made on Olympus Diagnostics website.
By booking a test/package, you agree to this policy.
1) When Refund is Applicable
- Payment deducted but booking not created due to technical error.
- Booking cancelled by Olympus Diagnostics due to operational reasons (slot not available, service not possible, etc.).
- Duplicate payment made accidentally for the same booking.
2) When Refund is NOT Applicable
- Customer cancels after sample collection / service delivered.
- Customer provides incorrect details resulting in failure of service.
- No-show cases (customer unavailable at scheduled time) — if applicable.
3) Refund Timeline
- Approved refunds are processed within 5–7 working days.
- Credit to bank/UPI depends on bank/payment partner timelines.
4) How to Request a Refund
- Email: olympusdiagnostics001@gmail.com with payment reference/booking details.
- Phone:
+91 7090807157
- Please include: Name, Phone, Booking ID (if any), Payment ID/UTR, Amount, Date.
5) Contact
For any queries, visit our Contact page or reach us using the details above.